Upscale International supports employees of companies and other organisations who move to and from the Netherlands. In doing so, it processes personal data.Upscale International processes personal data with due care and in accordance with the law. We would like to provide the following information about this.

1. Data Controller

The data controller who is responsible for the processing of personal data is Upscale International.

2. What personal data; source

Upscale International processes the following personal data:

• Name, address, place of residence, e-mail, telephone;
• Gender, nationality, place and date of birth, marital status, family members;
• Other information that is necessary in view of the services to be provided by us, such as the employer, commencement of employment, date of relocation, accommodation requirements, information about pets, statement of employer, salary, bank account number.

If the services include (supporting) the making of applications for a work or residence permit, social security number, application of the 30% ruling, making an appointment with the public health service for doing a TB check, or opening a bank account, also the V-number and / or the BSN number might be processed. These numbers are only processed to the extent required by law for the relevant request or application and/ or for as far as we act as data processor on behalf of your employer.

We generally obtain your personal data from yourself or via your employer.

3. The purpose and legal basis of the data processing

Upscale International processes personal data for the following purposes:

• Support with moving;
• Support regarding import and export requirements;
• Arranging temporary facilities such as temporary housing facilities, transport, rental car;
• Arranging services and facilities such as utilities, internet, cleaning services, general practitioner, dentist;
• (Assisting in) making applications for a work or residence permit, a social security number or for applying the 30% ruling;
• Making an appointment with the GGD for making a compulsory TB check;
• (Assisting in) opening of a bank account;
• The handling of complaints and disputes;
• Providing information to expats and employers and promotion of our services;
• Archiving purposes;
• Compliance with legal obligations.

The legal basis for the processing is that the processing is necessary for the performance or the entering of a contract between Upscale International and you, for the compliance with legal obligations and for the representation of legitimate interests of Upscale International and the users of our services. These legitimate interests include the ability for us to offer our services and the ability for expats and their employers to use them.

In specific cases, for example if we need to process health data, we ask for your permission. We also request your permission for sending commercial e-mail and the placement of cookies and web beacons. This permission can be withdrawn at any time.

4. Recipients of personal data

In principle, we only share your personal data with third parties if this is necessary for the performance of our services. In that context, for example, data can be shared with:

• Real estate agents, landlords;
• Moving and transport companies, car rental companies;
• Schools;
• Relevant government agencies, such as IND, GGD, customs;
• New general practitioner, dentist, utility companies;
• Your employer;
• Other third parties, if Upscale International is obliged to do so based on a legal obligation or court order.
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5. Transfer of personal data outside the European Union

We will not transfer your personal data outside the European Union, unless this is necessary for the performance of our services, for example because we support you in moving to or from the country in question. In such cases – insofar as the country concerned does not have an adequate level of protection as referred to in Article 45 of GDPR – the transfer will take place on the basis of appropriate safeguards as referred to in Article 46 of GDPR, or in accordance with one of the conditions referred to in Article 49 of GDPR, if for example the transfer is necessary for an agreement between you and your employer, or for the performance of an agreement concluded in your interest between an RMC and a third party, for example your employer, or because you have agreed to the transfer.

6. Retention of personal data

We do not store your data for longer than necessary for the purposes mentioned under 3. Any data will be deleted no later than 5 years after the end of our assignment, unless the data must be retained for a longer period in connection with a legal obligation.

7. Your rights

You have the right to request Upscale International to access your personal data. If the information is incorrect, incomplete or irrelevant, you have the right to request rectification. You also have the right to object to the processing and to request Upscale International to delete the data.

Insofar as the processing is based on your consent, you have the right to withdraw the permission at any time. Withdrawal does not affect the lawfulness of the processing on the basis of the consent before it is withdrawn.

If you wish to make use of your afore-mentioned rights, please contact Upscale International by letter or e-mail using the contact details provided below. Upscale International decides on your request within four weeks.

You also have the right to lodge a complaint with the supervisory authority. The competent supervisory authority is the Dutch Data Protection Authority (www.autoriteitpersoonsgegevens.nl).

8. Contact

For questions or comments about the processing of your personal data, and to use your above-mentioned rights, please contact Upscale International via: contact@upscaleinternational.nl